International Deliveries Policy
If you wish to have any of our Garden Furniture House in your home and garden, but live outside UK, there is no need to worry. For you to get a quote for international delivery it's as easy as filling in the below form.
We’ll be contacting you with a quote for your delivery in no time, and if you are happy to proceed, you can place your order online or by phone by contacting our team at 01235 834831.
Please note that although we will assist you every step of the way, shipping outside of the UK has become more difficult and more expensive following BREXIT.
The information below should answer any questions, queries or quibbles you might have about our international deliveries and shipping. But if you do happen to have any further questions, please send an email to info@oakfurniturehouse.co.uk or give us a call on 01235 834831 and we’ll do our very best to help!
QUALITY CONTROL AND INSURANCE
Before we ship any goods, we carefully inspect them to ensure they are in perfect condition. All our shipments are fully insured for loss and damage.
On delivery, while the driver is with you, please open each package to confirm it is undamaged. In the unlikely event there is an issue with your goods, please make sure to note this on the courier’s paperwork, so that we are aware and can deal with the issue properly.
ARRANGING YOUR OWN SHIPPING?
Our warehouse team will be happy to open all boxes so we highly recommend that you inspect the goods before they leave our warehouse. This gives you the confidence that your items are in perfect condition when they leave us.
Please note that we cannot accept any responsibility for any issues identified after the goods have left our warehouse. We strongly recommend you insure your items with your the shipping agents of your choice if you decide to ship your own goods.
We can deliver to anywhere in England free of charge.
SHIPPING TO NORTH AMERICA
When shipping to North America, the border authorities may need additional documentation before goods can be imported (e.g., copy of passport, company tax details, or Social Security Number plus a copy of your birth certificate) and our shipping agent will ask you for this.
TAX REFUNDS AND IMPORT DUTIES
Where we are shipping outside of Europe, we can refund the VAT paid (the UK VAT rate is 20%). You will be separately liable for any import duties and taxes when the goods arrive in your country. Every country or state sets their own import taxes, but they are rarely more than UK VAT, and they are often significantly less.
If you have arranged your own shipping, you will need to send us an itemised "bill of lading" from your shipper that lists each product individually to confirm that they have been exported, and we can then refund the VAT. VAT refunds are subject to a £20 admin fee, and international bank transfers attract a further £20 finance charge.
INTERNATIONAL RETURNS
If you would like to return your goods that is no problem - just let us know within two weeks (14 days) of your goods arriving. We can get a quote to have your items returned to the UK, and this is normally a little more than the outbound shipping fee. In line with our standard Returns Policy, all goods must be in perfect condition, unused and in the original packaging.