Frequently Asked Questions


Frequently Asked Questions Garden Furniture House

About our furniture

What do the different types of weave on Rattan Furniture mean?

The round weave is thicker and has a more 3D appearance. It is slightly heavier than the flat weave rattan and therefore stronger. Flat weave is more lightweight, allowing the furniture to be moved around with ease.

Is the glass on the dining tables safe?

All of the glass on our Garden Furniture is 8 mm thick clear safety glass, ensuring the same great finish and giving you peace of mind.

Can I leave my Garden Furniture set outside all year round?

Many of our Garden Furniture Sets are designed to be left outside all year round, such as the Maze Fabric Garden Furniture. Our Rattan frames are designed to be left outside, the cushions are showerproof only so we advise keeping these inside when not in use to prolong their life.

Do I need to buy a cover for my Garden Furniture?

Whether you wish to buy a cover is entirely a personal choice, many of our customers prefer the peace of mind a cover can give. Much of our furniture is designed to be left outside, but a cover can protect furniture from falling leaves etc, as well as weather.

About our service

Do you offer any discounts?

For the latest discounts please contact us directly on the number shown at the top of the page. You can also check our ongoing promotions here.

How can I get updates on my order?

We send order update emails by email regularly. We can also be reached by phone if you need additional information.

Do you offer furniture assembly services?

This varies based on the product(s) that you order, so please contact us directly at 01235 834831.

My item has been delivered damaged, what should I do?

First of all, we apologise that your item arrived damaged. Our customer service team can assist you if you send us your order number and images of the damage.

Can I return an item if it’s not suitable?

All items may be returned within a 14 day satisfaction period. For more information, please refer to our Terms & Conditions.

How can I cancel my order?

To cancel an order, please send an email containing your order ID and name to Refer to our Terms and Conditions for more details.

Do you have a showroom?

Do call us at 01235 834831 to find out if the item you are looking for is in our showroom. We are based in Witney, Oxfordshire, and some of our ranges are available on display in Our warehouse located in Witney, Units 5B-5C, Tungsten Park, Colletts Way, OX29 0AX.

How long does delivery take?

Standard delivery time is between 10 - 20 days. Delivery times can vary depending on the range you are looking for. Please check our Delivery Policy for complete information.

Do you deliver nationwide?

We deliver nationwide. There are surcharges for certain postcodes. For more information, please see our delivery section.

Can you deliver to Northern Ireland?

We deliver to Northern Ireland, however we require that you please contact us on 01235 834831 or at before placing your order to discuss the terms of delivery.